Frequently Asked Questions

1.  What can I expect to happen at my first appointment?FamilyTreatment

  • One-on-one time with your therapist so you can talk about what has brought you to seek therapy
  • Time for you and your therapist to get to know one other and to gather and share information
  • You will be asked to complete forms which allow services to occur as well as to give an explanation of the services to be delivered
  • You may also be asked to complete assessment inventories to assist the therapist to understand your concerns.  In other cases you will be asked to complete these inventories at a later session

2.  How can I get the most out of therapy?

  • Commit to meeting on a regular basis with your therapist
  • Commit to working on what brought you to therapy
  • Complete all homework assignments
  • Be open and honest
  • Be an active participant by involving yourself in developing your treatment plan
  • Provide feedback to your therapist to make sure your needs are being addressed in sessions

3.  How do I cancel or reschedule an appointment?

  • Contact your therapist directly by calling 314-534-9350  24-hours in advance of your appointment
  • If you cannot reach your therapist and your appointment is the same day, you may ask to speak to your therapist’s supervisor
  • Some therapists instruct their clients to contact them by cell phone, but this would be arranged in advance with your therapist
  • Although there is no fee for canceled appointments, frequently missed appointments may result in your therapist closing your case

4.    How is my therapist assigned to me? 

In determining which therapist will be assigned to you we will consider the following:

  • Therapist expertise in addressing specific concerns
  • Therapist schedule openings that meet your needs
  • Your location and whether or not you are able to travel to our office
  • The time of day you need services
  • Grants that provide services to specific age groups with specific needs

5.    How can I be sure my therapist and I will work well together? 

  • Feel free to be open and honest with your therapist about any concerns you may have
  • It is important for you to feel comfortable talking to your therapist
  • If you would like to request a different therapist, you may do so
  • If you would like to talk to your therapist’s supervisor you may ask to do so

6.   Will my therapist prescribe medication?

No, our therapists do not prescribe medication.  However, they do:

  • Encourage you to be evaluated for medication by your doctor or a psychiatrist for symptom relief
  • Research your medications with you to help you better understand what the doctor has prescribed for you
  • Collaborate with your doctor regarding your progress with your consent to do so
  • Encourage and help you figure out why and how to maintain medication compliance

7.  Is there a Wait List for a therapist?

Every effort is made to assign your case to a therapist as soon as possible.  However, if we are not able to assign your case immediately, you will be asked by our Intake Department if you would like to be placed on our Wait List.  At that time, you will be offered additional resources for therapy services.  If you are not assigned to a therapist within two weeks, we will call you and ask you if you have found other services or if you would like to remain on the Wait List.  The following may help to decrease your wait time:

  • Requesting an office appointment
  • Requesting a daytime appointment
  • Immediately returning phone calls if we contact you

8.  Who does the Family Treatment Department serve?

The Family Treatment Department provides services to children, adults, and families from diverse backgrounds who have a wide range of concerns.

9.  What days and hours is Family Resource Center open?

Our facility is located at 3309 South Kingshighway Boulevard, St. Louis, MO 63139 and is open Monday through Friday during the following hours:

Monday: 8am – 7pm
Tuesday: 8am – 8pm
Wednesday: 8am – 7pm
Thursday: 8am – 8pm
Friday: 9am – 5pm

Therapy services are provided by appointment.

10.  How long does therapy last?

How long therapy lasts is determined by you and your therapist.  Your  therapist will assist you in deciding what your goals are for therapy and help you to achieve those goals.  Some treatments are supported by evidence and are  most successful when you complete all sessions of the treatment model.

11. What does it mean that a therapy is “an evidence-based practice”?

An evidence-based practice (EBP) is a therapy approach that combines the best available research support along with therapist training and expertise.  The goal is to provide the best treatments that are proven to be successful.